Terms of service

About these terms

These terms apply to cleaning, deep cleaning, fumigation and pest control services provided by KLEENX Fumigation & Cleaning Services (“KLEENX”, “we”, “us”) in Kumasi and the surrounding area. By confirming a booking with us, you agree to these terms.

If you have a written contract with us, for example for regular commercial cleaning, the contract takes priority where it differs from these terms.

Quotes and prices

Prices shown on our website, including the price guide, are guide prices based on typical jobs. We confirm a fixed price with you before any work starts.

The confirmed price covers the areas and tasks agreed in your quote (the “agreed scope”). If you ask for extra work on the day, or the condition of the property is very different from what was described, we will agree any change in price with you before doing the extra work.

Payment

Payment is by cash or Mobile Money when the job is finished, unless we have agreed something different with you in writing. For larger jobs we may ask for a deposit, which we will tell you about when you book.

Cancellations and rescheduling

• Cancellations made 24 hours or more before the scheduled service: no cancellation fee.
• Cancellations made less than 24 hours before the service: a cancellation or rescheduling fee may apply, particularly where staff, transport, equipment or materials have already been arranged.
• Same-day cancellations, or if we cannot get access to the premises at the agreed time: KLEENX may charge a reasonable call-out fee.
• If a deposit has been paid, whether it is refunded or kept depends on the circumstances of the cancellation and any costs already incurred.
• KLEENX will tell you about any cancellation charge that could apply before your booking is confirmed.

Re-clean policy

If you believe an area or task in the agreed scope was not cleaned properly, please tell us within 24 hours of the job being completed. We will look into it and, where the problem is due to our service and falls within the agreed scope, arrange a free re-clean of the affected area.

• The re-clean applies only to areas included in the original quote.
• For residential and commercial cleaning, it should be requested within 24 hours. For construction and post-construction projects, the period is 48 hours, or the period set out in your contract.
• You need to give us reasonable access to the premises for the re-clean.
• It does not cover new dirt, spills, damage or conditions that arise after the original service.
• It does not cover surfaces that need specialist treatment not included in the original quote.
• A re-clean is not an automatic refund. We first get the opportunity to put right any eligible issue.

Fumigation and pest control

Before a treatment we will tell you how to prepare, for example covering or putting away food, taking pets and plants out, and opening cupboard doors. Everyone, including pets, must stay out of the treated area for the time we advise, usually 2 to 4 hours, and should not go back in until we say it is safe.

If the same pests come back within 30 days of treatment, we will re-treat the affected area free of charge, provided our preparation and aftercare advice has been followed.

Access and preparation

Please make sure we can get into the premises at the agreed time, that there is water and electricity where the job needs it, and that cash, jewellery and other valuables are put away safely before we start. Let us know in advance about anything fragile, valuable or needing special care.

Changes to these terms

We may update these terms from time to time. The version on this page on the day you confirm a booking is the one that applies to that booking.

Questions

If you have a question about these terms, call or WhatsApp us on 0552 969 667 or email info@kleenxservices.com.